Employee Assistance Program for Employers
Happier Employees Make for Healthier Workplaces
Cascade Health’s Employee Assistance Program (EAP) helps companies in the Lane County area promote employee wellness and workplace safety. Our outcome-focused services are designed to foster healthy behaviors and strong communication within your workplace.
✅ EAPs can help lower employee levels of anxiety, depression and psychological distress.
✅ Employees who utilize EAP counseling may be more engaged in work, miss fewer days and report greater life satisfaction than those who don’t.
✅ Cascade Health’s EAP is staffed by licensed, master’s-level counselors and social workers who have extensive experience providing behavioral health, dispute resolution and training.
Employee Assistance Program (EAP) Facts
✅ EAP services are not just for employees — Cascade Health helps employers navigate and resolve difficult issues to mitigate their impact on safety, productivity and morale.
✅ Cascade Health Counseling & EAP critical incident and crisis intervention services are available 24/7.
✅ Cascade Health is a local company and our counselors are employees, not contractors. This allows us to offer a level of accessibility, responsiveness and personalization other large EAP providers can’t.
EAP Services Have Measurable Results
Employee counseling services are the foundation of most EAP plans, including ours at Cascade Health. Counseling helps employees navigate difficult situations and address personal and professional issues that have a negative impact attendance, engagement and overutilization of health care treatment. As an employer, you intuitively know good mental health is essential to optimal work performance — but just how much do EAP counseling services actually help? A lot! Research has shown that EAP counseling can:
44%
Reduced the severity of anxiety symptoms.
30%
Increased life satisfaction.
11%
Improved overall health status.
15%
Increased work productivity.
47%
Reduced the severity of depression symptoms.
And, when health care and productivity cost savings are taken into consideration, return on investment (ROI) for EAPs ranges from:
3:1
Return on investment for small employers.
9:1
Return on investment for very large employers.
How We Help You, the Employer
Cascade Health EAP is a critical resource for employers who want to mitigate the effects of personnel issues on company morale and productivity. As your EAP provider, we act as your on-call consultant to give you the tools you need to strengthen your team and improve workplace culture.
Supervisor Coaching and Consulting
Coaching and consulting services provide crucial support to supervisors, helping them navigate difficult employee conversations and situations in ways that create accountability and clearly outline expectations.
Critical Incident Response
If your employees experience a traumatic workplace event, a trained counselor will respond within two hours to provide compassionate crisis support. Within two days, a counselor will also conduct a debriefing, in which they people understand what happened, how to cope and how to heal. Supervisory consultations, group debriefings and individual counseling are also part of our critical incident response service.
We can also facilitate group meetings related to workplace losses, such as the severe illness or unexpected death of a coworker.
Management Referral Program
When poor job performance, behavioral issues or policy violations occur, Cascade Health offers supervisors a clear process for formally addressing problematic employee issues. If you identify an employee problem, you can begin the referral process by completing and returning the management referral form. We will then:
Assist with completion of the Human Resources paperwork.
Meet with the employee and review the management referral procedure with them.
Ask you to have an initial discussion with the employee and have them call us to schedule an appointment.
Consult with you to get a thorough understanding and outline next steps.
Substance Abuse Evaluations
Substance abuse evaluations are a special type of management referral. If an employee tests positive for substances, or if you have reasonable suspicion an employee is using, our experienced social workers and substance abuse professionals (SAP) can help you address the problem by:
Conducting a comprehensive evaluation with the employee.
Working with you and the employee to create a treatment plan.
Reporting on progress and coordinating with you to build accountability for recovery success.
Coworker Conflict Resolution
When conflicts arise between coworkers, Cascade Health EAP staff provide timely consultation and mediation services to develop a customized resolution plan to help you foster a healthier workplace.
Training
Cascade Health offers monthly wellness workshops and a leadership training program to foster your — and your employees’ — professional and personal development. Explore our training page for more information on available opportunities.
How We Help Your Employees
Cascade Health EAP provides a variety of direct-to-employee services to help make improvements to employees’ personal and professional lives. Our standard plans make the following benefits available at no cost to the employee and their immediate household members. These services are self-referred and completely confidential.
Counseling
Counseling is the foundation of EAP and is available at no cost to your employees and members of their household. Counseling can help address personal and professional issues that could otherwise negatively impact employee attendance, engagement, performance and relationships at work. Counseling services are confidential and both telehealth and in-person appointments are available.
Some of the situations counseling can help employees navigate include:
✅ Stressful life events such as moving, marriage, becoming a parent or losing a loved one.
✅ Feeling anxious, depressed or stressed.
✅ Having difficulty regulating emotions, such as anger, resentment or sadness.
✅ Personal or professional relationship issues.
✅ Overcoming performance obstacles like perfectionism or lack of.
✅ Treating substance abuse or other addictive behaviors.
Coaching
Health, wellness and personal development coaching can help your employees improve their physical health, develop soft skills, achieve work-life balance and reduce stress — all of which contribute to lower healthcare-related costs and improve workplace communication and morale.
Training
Cascade Health offers monthly wellness workshops and a leadership training program to help your employees grow personally and professionally. Visit our trainings page for more information on available opportunities.
How to Start an EAP Offering for Your Team
Recognizing and responding to your employees’ needs is a critical part of keeping them engaged, connected and productive. Cascade Health EAP is a cost-effective way to help you promote the kind of safe, supportive workplace that achieves this.
Our standard EAP plans include:
✅ Employee and household member counseling.
✅ Management referrals.
✅ Critical incident response.
✅ Supervisor coaching and consulting.
✅ Substance abuse assessments.
✅ Wellness workshops.
✅ Leadership training access.
Additional a la carte services include:
✅ Conflict resolution and mediation.
✅ Department of Transportation substance abuse professional (SAP) evaluations.
✅ Comprehensive career assessments.
✅ Custom training programs.
To learn more or to discuss how we can help you create a custom employee assistance program that will benefit your employees, your supervisors and your bottom line, contact us today for a consultation.
How to Connect an Employee With Your EAP
REQUEST CRISIS SUPPORT
To request an on-site critical incident response, call us at (541) 345-2800. Even if our office is closed, an on-call counselor will respond 24/7.
MAKE A MANAGEMENT REFERRAL
To refer an employee for disciplinary, performance or substance abuse issues:
Download, print and complete the Management Referral Form and, if applicable, the Substance Abuse Referral Form.
Meet with your employee to review the forms and get their signature.
Fax the completed, signed forms to Cascade Health Counseling & EAP at (541) 345-4419 or email to counseling.info@cascadehealth.org.
A Cascade Health counselor will call you for an initial consultation and outline the next steps.
CONFLICT RESOLUTION REFERRAL
Download, print and complete the Conflict Resolution Form.
Meet with your employees separately to review the forms and get their signatures.
Fax the completed, signed forms to Cascade Health Counseling & EAP at (541) 345-4419 or email to counseling.info@cascadehealth.org.
A Cascade Health counselor will call you for an initial consultation and outline the next steps.
REQUEST A CONSULTATION
To request a supervisor consultation, conflict resolution services or other non-urgent assistance, please contact us at (541) 345-2800 or email counseling.info@cascadehealth.org. We will gladly schedule a time that is convenient for you.
EXPLORE TRAINING OPPORTUNITIES
To explore our calendar of leadership training sessions and workshops for EAP employees, please visit our trainings page. If you would like to schedule a customized on-site training session or series, please contact us at (541) 345-2800 or email counseling.info@cascadehealth.org.
FAQs
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Cascade Health provides EAP services for employees in Lane County, Oregon, including Eugene, Springfield, Cottage Grove, Junction City, Creswell, Monroe, Veneta, Noti, Blue River, McKenzie Highway, Harrisburg, Sweet Home, Oakridge, Coburg and Lowell.
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Our employee services are completely confidential. You will not have access to privileged information such as counseling session notes. For management and substance abuse referrals, you will receive reports from us regarding attendance and progress only, but no information regarding the content of sessions. This is to encourage employees to use and fully engage with our services.