Lifeline medical alert
Philips Lifeline is an easy to use medical alert service for those who live alone. In the event of a fall or emergency, help is available at the push of a button, 24 hours a day, 7 days a week. Lifeline can help you maintain independence and provide family members peace of mind.
Reasons people choose Cascade Health
- We serve all of Lane County, including Cottage Grove, Florence, Oakridge and the McKenzie Bridge area.
- There’s no equipment purchase required.
- We provide local installers.
- There are no long-term contracts; you may discontinue the service at any time.
Simply press your Lifeline personal help button. We also offer Lifeline with AutoAlert, which provides an added layer of protection by automatically placing a call for help if it detects a fall and you are unable to press your button.
Always a reassuring voice
No matter the time or day, a trained Lifeline response associate will answer your call, access your information, and assess the situation.
After assessing the situation, the Lifeline response associate will contact a neighbor, family member, or emergency services based on your needs, and will then follow up to confirm help has arrived.
You can live with greater confidence, peace of mind and dignity in your own home for a little more than $1 a day.
Lifeline Standard Medical Alert Service:
$37 one subscriber, $60 installation fee
$47 two subscribers, $60 installation fee
Lifeline with AutoAlert Option:
An added layer of protection, this option automatically places a call for help if a fall is detected.
$47 one subscriber, $60 installation fee
$57 two subscribers, $60 installation fee
Lifeline Frequently Asked Questions
How is the Lifeline equipment installed?
A Cascade Health Lifeline representative will schedule an appointment to install, test, and explain the service. This usually takes less than an hour. Another option is to have the unit shipped to the home or picked up and installed by a caregiver. A support representative would provide any needed assistance by phone.
Does Lifeline work with cell phones?
No. The Lifeline system requires a land-line connection in your home.
What if I move?
We can transfer your system to your new or second home as long as you remain in our service area. Just give us a few weeks notice to arrange the transfer.
Will I know how to use it?
When installed, our representative will explain the system so that everyone understands how it works. If you need help later, simply press a button to connect you to someone with all the answers.
What happens if I push the medical alert button and I can’t get to the phone?
The Lifeline unit contains a highly sensitive speakerphone. If you still can’t hear it or answer, we will immediately follow up, according to the provided instructions.
How far away from the home unit will the Lifeline button work?
You can be in another room or on a different floor of your home. We’ll also test your button’s range to see if it works outside on your porch, in your garden, or elsewhere on your property.
How can I be sure the Lifeline system is working?
We encourage you to press your button once a month to ensure that Lifeline is working properly.
Can Lifeline be used if there is an Internet connection being used on the same telephone line?
Yes, but a filter must be installed on the line, just as it is for your other phones.
Will using Lifeline cause higher telephone bills?
No. All help and test calls to the Lifeline Response Center are through a toll-free number.