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Winter Leadership/Supervision – Session #1 People Smart Management
January 16, 2019 @ 2:00 pm - 3:30 pmFree
Covers fundamental skills to give positive and negative feedback to resolve job performance, problem behavior, and conflict while minimizing anger and defensiveness:
- Ingredients of Constructive Feedback: the “Breakfast of Champions”
- Consider critical variables prior to intervention
- The Ladder of Inference: Avoiding conclusions that escalate conflict