Recognition is effective because it answers a universal desire. We want to matter to those with whom we work and we work harder for people we respect.

 –To be effective, supervisors will learn the critical components for recognition

 –Recognition and appreciation are not random or general. Done well, recognition is timely, frequent, relevant and sincere

 –Use recognition as a tool to build engaged work teams

 –Clarifying the supervisor’s role: Where friendship ends and supervision begins