- This event has passed.
Spring Leadership/Supervision – Session #1 People Smart Management
March 4, 2021 @ 8:30 am - 10:00 amFree
Covers fundamental skills to give positive and negative feedback to resolve job performance, problem behavior, and conflict while minimizing anger and defensiveness:
- Ingredients of Constructive Feedback: the “Breakfast of Champions”
- Consider critical variables prior to intervention
- The Ladder of Inference: Avoiding conclusions that escalate conflict