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Winter Leadership/Supervision Session #1 People Smart Management
January 17, 2018 @ 8:30 am - 10:00 amFree
Session #1 People Smart Management
Covers fundamental skills to give positive and negative feedback to resolve job performance, problem behavior, and conflict while minimizing anger and defensiveness:
- Ingredients of Constructive Feedback: the “Breakfast of Champions”
- Consider critical variables prior to intervention
- The Ladder of Inference: Avoiding conclusions that escalate conflict