Session #4: Finding Paths through Conflict

Leaders know that conflict is inevitable, but many lack the skills necessary to utilize conflicts to strengthen the team rather than derail it. This workshop will provide a framework for understanding how conflict develops, ways in which a supervisor can intervene to resolve issues, and strategies to empower employees to address potential conflicts as they arise. Covers the decision model to select a conflict management strategy while holding people accountable:

• Handling Conflict with Style: Different conflicts require different conflict strategies
• Universal Job Expectations: Recognizing the importance of technical and interpersonal skills