Session #1: People Smart Management Covers fundamental skills to give positive and negative feedback to resolve job performance, problem behavior, and conflict while minimizing anger and defensiveness: Ingredients of Constructive Feedback: the “Breakfast of Champions” Consider critical variables prior to intervention The Ladder of Inference: Avoiding conclusions that escalate conflict

Session #2: What Kind of Leader Are You? Are leaders born or made? Join us as we explore the wide range of leadership styles and examine the strengths and challenges of various approaches. Participants will have an opportunity to learn more about their own leadership styles and gain insights into how to develop skills and techniques to enhance their natural abilities.

Session #3: Positive Communication to Build an Engaged Team No matter where you find yourself in life you must be able to communicate effectively in order to be successful. Everything that happens in the workplace is affected by good or bad communication. This workshop will provide an opportunity to acquire and refine those communication skills that are the keys to any successful leader’s performance. Building an effective and engaged team involves understanding how to bring individual and organizational needs together…