Session #4: Finding Paths through Conflict Leaders know that conflict is inevitable, but many lack the skills necessary to utilize conflicts to strengthen the team rather than derail it. This workshop will provide a framework for understanding how conflict develops, ways in which a supervisor can intervene to resolve issues, and strategies to empower employees to address potential conflicts as they arise. Covers the decision model to select a conflict management strategy while holding people accountable: Handling Conflict with Style:…

Session #5: Coaching and Correcting Job Performance Supervisors have many opportunities to coach their workers to be more skillful. Opportunities arise when an employee needs to learn and practice better job skills or better interpersonal skills and when a worker needs to stop certain actions as well (managing anger, for example). This workshop will focus on helping supervisors define what specific behaviors need to be changed, teach staff how to increase or stop these behaviors, set time tables, and evaluate…

Session #6: Generations in the Workplace The 75 million baby boomers who make up 45 percent of the workplace are now starting to retire. Our workplace will change! We may understand and be accustomed to the beliefs and values of the baby boomers, but we now need to be able to understand the characteristics of successive generations. The difference in values and beliefs, views on authority, career goals, and work-life balance can be confusing and we may unintentionally harbor judgments…