Session #3: Positive Communication to Build an Engaged Team No matter where you find yourself in life you must be able to communicate effectively in order to be successful. Everything that happens in the workplace is affected by good or bad communication. This workshop will provide an opportunity to acquire and refine those communication skills that are the keys to any successful leader’s performance. Building an effective and engaged team involves understanding how to bring individual and organizational needs together…

Session #4: Finding Paths through Conflict Leaders know that conflict is inevitable, but many lack the skills necessary to utilize conflicts to strengthen the team rather than derail it. This workshop will provide a framework for understanding how conflict develops, ways in which a supervisor can intervene to resolve issues, and strategies to empower employees to address potential conflicts as they arise. Covers the decision model to select a conflict management strategy while holding people accountable: Handling Conflict with Style:…

Session #5: Coaching and Correcting Job Performance Supervisors have many opportunities to coach their workers to be more skillful. Opportunities arise when an employee needs to learn and practice better job skills or better interpersonal skills and when a worker needs to stop certain actions as well (managing anger, for example). This workshop will focus on helping supervisors define what specific behaviors need to be changed, teach staff how to increase or stop these behaviors, set time tables, and evaluate…